Policies
All customers will be required to agree to our terms of service before the beginning of their first grooming appointment. Failure to do so will result in loss of appointment. The signer of our terms of service will be treated as the “pet parent” and “owner” for our following terms.
We work extremely hard, and care for each pet as if they were our own. Any abusive language or behavior towards our staff will not be tolerated.
PET SAFETY AND HEALTH
Disclosure of information by customer
Grooming can be stressful for a pet and infrequent grooming can be very traumatic for your pet. It is imperative that you share any known health issues, recent vet visits or history of groom issues.
We reserve the right to refuse grooming if a pet’s health is at risk. Disclose any health conditions, allergies, or medications, as we are not liable for any issues arising from undisclosed information. Notify us of new medical conditions, and we will advise further action if necessary. The client is responsible for all medical costs due to pre-existing conditions discovered during grooming.
Completion of Grooms
Crusty Cruisers Grooming prioritizes pet safety and will not subject any pet to excessive stress. If a pet becomes too stressed during grooming, that part of the process will not be completed. If our stylist deems the grooming unsafe, the pet will be returned to you. Payment will be due for the completed portion. We cannot guarantee full completion of a groom, as each pet may react differently. We will always prioritize the pet’s welfare, safety, and comfort over style preferences.
Vaccinations
Clients must provide proof of up-to-date vaccinations 48 hours prior to service, or the appointment will be canceled. As per Tennessee law, pets over 6 months of age must be vaccinated for rabies. If your pet cannot receive the rabies vaccine, an up-to-date rabies titer is required. While we clean and sanitize thoroughly, airborne illnesses may still be present, and Crusty Cruisers Grooming is not responsible for them. We recommend fully vaccinating your pet if possible.
Arrival Windows
We provide an arrival window to account for unexpected delays. If you are not present when we arrive, your appointment will be canceled with a fee.
Deposits and Cancellations
Crusty Cruisers Grooming requires a $50 deposit for first time clients to hold your appointment slot. This deposit will credit toward your final groom price.
We require a 24 hour notice for cancellations. This gives us time to fill the empty spot. Failure to give us adequate notice will result in a cancellation fee of $50. Multiple last-minute cancellations in a row may result in termination as a client.
Matted Pets
Severe matting may require shaving, which can expose skin issues. Crusty Cruisers Grooming is not liable for problems arising from shaving matted pets. We determine when de-matting is possible; brushing through mats can be painful and time-consuming, resulting in additional fees. Pet owners are responsible for coat maintenance between grooms. We are not liable for cuts, nicks, or post-groom effects like itchiness, redness, or self-inflicted irritations caused by matting removal.
Shaving Pets
We understand that each owner has a unique lifestyle and may choose to keep their pet’s coat at a length that is best for their home. We can shave a pet down, if requested, which may drastically change your pet’s appearance, as their hair will be short and close to the skin.
Some breeds will change color when the topcoat is removed. Some pets’ coats may not grow back the same color, texture or fullness after being shaved short. Pets may also feel itchy, irritated or self-conscious after being shaved (matting or no matting) and Crusty Cruisers Grooming will not be liable if such side effects occurs after groom.
Elderly Pets
Pets that have not been groomed until the later years of their lives are at even higher risk for injury during the grooming process due to their unfamiliarity and stress levels for new environments.
While we will make every effort to keep every pet comfortable, elderly pets will be allowed to sit and lay down which will make the groom process more difficult and can cause uneven hair lengths. When elderly pets become stressed or uncomfortable we will return them to the pet owner in an attempt to reasonably avoid injuries.
Puppies
Starting grooming early helps puppies become more confident. Due to their inexperience and energy, puppies may be harder to groom, and their first few sessions focus on acclimation. We cannot guarantee perfection or completion of all services. Crusty Cruisers Grooming prioritizes a calm experience and may end the session early if the puppy becomes too stressed.
Pregnant Pets
Crusty Cruisers Grooming does not accept pregnant or nursing pets due to stress risks. Failure to disclose this will result in termination as a client.
Preexisting Injuries
Pets with stitches will not be accepted. Pets with preexisting injuries will have to be reviewed with the stylist before we can accept them into a grooming appointment. If the injury could worsen during the grooming, we will not accept the pet into grooming. The company might ask the customer to seek permission from a licensed veterinarian before accepting the pet for grooming. This is for the pet’s own safety
Aggressive Pets
While we have a great deal of experience and success in the grooming of difficult pets, we reserve the right to halt the grooming process should a pet become aggressive to the point of being a danger to the stylist or to his or herself.
Full or part of the grooming charge may apply.
PRODUCTS AND SERVICES
Crusty Cruisers Grooming uses pet-formulated products but is not liable for allergic reactions. We do not offer veterinary services; any advice should be verified with your vet. Flea treatments address current infestations but do not prevent future issues.
Sedation
Under no circumstances will Crusty Cruisers Grooming sedate your pet as we are not licensed veterinarians. We will accept pets under mild sedation as long as the pet is still conscious and functioning. We will refuse service to a pet who is unconscious or overly sedated.
PRIVACY
We collect only necessary information for grooming appointments and will not share or sell your data. Photos are stored for health documentation and may be shared with relevant parties in case of injury.
AFTER APPOINTMENTS
Limit of Liability
Once you sign off on a grooming appointment, it is complete. We cannot be responsible for what a pet might come in contact with after their grooming appointment. We need to be notified of any concerns within 24 hours.
Suspected Injury
Working with live pets and sharp instruments occasionally leads to an unexpected injury. Getting a pet proper veterinary care, if needed, is our first concern. If you believe that a pet has been injured due to the grooming process you must seek veterinary advice and contact the company within 24 hours.
We will require a full written veterinary report stating the cause of injury being specific to the grooming process for us to accept any liability or negligence.
If an injury was unavoidable due to the pets matted coat, we expect the owner to take care of the additional costs as a risk of allowing the pet to become matted.